Pediatric Consultants, P.C. (Memphis, Tennessee)

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FAQ

The Practice

Appointments • Calls • Prescriptions • Vaccinations • Referrals • Lab • Billing & Insurance

Phone Calls

Emergency Calls (Day or Night)

Call 911 for life threatening emergencies in which your child may require resuscitation (your child is not breathing, is choking severely, is unconscious, or is having seizures, for example).

Call our office for minor emergencies such as dehydration, difficulty breathing, minor lacerations, and minor fractures. When you call in, always state clearly, "This is an emergency." Your call will be transferred immediately to a nurse or physician.

For Poisonings

Please call the Southern Poison Control Center at 1-800-222-1222.

Calls About Sick Children During Office Hours

If your child is sick and you want the doctor to see him/her, call our office for an appointment. If your child is sick and you would like advice on how to care for your child at home, our nurses can help. The nurses are trained to make decisions about patients that need to be seen by the doctor and how to provide home care for children that may not need to see the doctor. You may be asked to leave a message and a nurse will return your call.

After Hours Phone Calls

Call our exchange at (901) 542.5765. Your call will be forwarded to our on-call nurse.

We contract with a group of well-trained nurses to return your phone calls. The nurse can help you to determine if your child needs to be seen or if home care measures are OK until the office opens. Remember, if there is a question or problem that the nurse cannot answer, they will contact the on-call physician for assistance. The nurses will also assist in referring you for after hours care if it is needed.

As you know, our nurses and staff are available by telephone from 8:30 a.m. to 5:00 p.m. on Monday through Friday and from 8:30 a.m. to 11:30 a.m. on Saturday mornings at the east office location. Occasionally, your child may have an urgent medical need when our office is closed. We remain available 24 hours a day to take your urgent calls. However, as a result of the high cost of after hours nurse triage, we must charge $15.00 per call for these services. Generally, this is a non-covered charge for most insurance companies and will be the responsibility of the patient.

Urgent medical calls do not include prescription refills, referral requests, appointment requests, inquiries regarding our office hours, etc. These matters should be handled during our regular office hours. Our website's online services area is a very valuable resource for requesting refills, referrals, etc. Please assist us by limiting your after-hours calls to urgent medical needs only.

Calls About Well-Child Questions

We are happy to provide you with the health information you need as a parent (see recommended readings). Please place calls about behavior questions or other well-child issues during weekday office hours.

Please Have the Following Information Available When You Call:

Your child's main symptoms
Any chronic disease or health problem your child has
Your child's temperature if she is sick
Your child's approximate weight (for calculating drug dosages)
The names of any medications your child is taking
Your pharmacy's phone number
Your questions (it's a good idea to write them down)

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